At Trusted RX Source, customer satisfaction is extremely important to us. While we strive to ensure that every order is delivered accurately, safely, and in perfect condition, we understand that issues may arise. This policy outlines the conditions under which returns or refunds may be considered.

1. No Returns on Opened or Used Products

Due to the sensitive nature of pharmaceutical products and to maintain the highest safety and hygiene standards, we do not accept returns of opened, used, or tampered medications under any circumstances.

2. Return Eligibility

Returns may only be considered in the following situations:

• Damaged product received.

• Incorrect product delivered (wrong medicine, dosage, or quantity).

• Expired medication received.

If any of the above issues occur, please notify us within 7 days of receiving your order.

3. Reporting a Problem

To initiate a return or refund request, please email our support team at [Insert Email] with the following:

• Order ID

• Clear photos or videos of the package and product

• Description of the issue

We may require the return of the incorrect item for verification. Once your claim is verified, we will proceed with the resolution.

4. Refund Process

If your return request is approved, we will issue a refund or replacement, based on the situation. Refunds will be processed via the original payment method and may take 5–10 business days to reflect, depending on your bank or payment provider.

5. No Refunds/Returns in These Cases

We do not offer returns or refunds under the following circumstances:

• Customer provided an incorrect shipping address.

• Customs in your country blocked, delayed, or confiscated the shipment.

• Delay in delivery caused by natural calamities, strikes, or courier issues.

• Change of mind after placing the order.

• Prescription not provided when required, leading to cancellation.

6. Order Cancellation

Once an order is placed, it cannot be canceled or modified unless it has not yet been processed for shipment. Please contact our team immediately after placing your order if you need assistance.

7. Lost or Delayed Shipments

If your package does not arrive within the estimated delivery timeframe, please contact us. While we do our best to ensure timely delivery, Trusted RX Source is not responsible for delays caused by customs or local postal services.

We may offer a refund or reshipment on a case-by-case basis, after investigating the situation.

8. Contact Us

If you have questions regarding this Return & Refund Policy, please reach out to us:

📧 Email: sales@trustedrxsource.com